Betting Rules

General betting conditions

Bao Casino provides betting and gaming services only to eligible users. You must meet the minimum age requirement that applies to you and be permitted to use online gambling services under the laws and rules that apply in your location. You are responsible for checking these requirements before registering, depositing funds or placing a bet. If you are not legally permitted to gamble, you must not use the website.

You must provide accurate, current and complete information when creating and maintaining your account. An account must be used only by the person to whom it is registered. You must keep your login details private and take reasonable steps to prevent another person from accessing your account. You should contact the website through the available support channels as soon as possible if you suspect that your account has been accessed without permission.

Only one account should be operated by each player unless the website expressly permits otherwise. Creating accounts for another person, sharing an account, using another person’s payment method without authority or attempting to avoid account controls is not permitted. The website may review account activity, request information and take action where it identifies suspected misuse, irregular activity or a breach of these rules.

Your responsibility as a player

• Check that you are using the correct account before placing a bet.
• Review the selected game, stake, odds or other displayed details before confirming a wager.
• Keep your account information and authentication details secure.
• Use only payment methods that you are authorised to use.
• Keep records of your activity where you need them for your own reference.
• Follow any age, location, identity and account verification requirements.
• Read the rules shown for a particular game or betting product before participating.

The website may apply account, payment, game or transaction controls where required for security, legal compliance, responsible gambling or operational reasons. These controls may include verification requests, restrictions on access, refusal of a transaction or suspension of an account while information is reviewed. Any action will be handled in accordance with the applicable website terms and relevant requirements.

Placing and confirming bets

A bet is generally placed by selecting an available game or betting market, entering or choosing a stake, reviewing the displayed information and confirming the wager. Before confirming, check the game name, selection, stake, possible return where shown, currency and any other conditions presented on screen. A bet is not necessarily accepted simply because a selection has been made or placed in a shopping basket.

A wager is accepted only when the website records it as accepted and provides an on-screen confirmation or other account record. If a wager is declined, interrupted or remains pending, do not assume that it has been accepted. Check your account history and available balance before trying again. Repeatedly submitting a wager during a technical delay may result in more than one accepted transaction.

Before confirming a wager

1. Make sure you have selected the intended game, market or betting option.
2. Confirm the amount of the stake and the currency displayed.
3. Read any game rules, paytable, market conditions or promotional conditions that apply.
4. Check that your account has enough available funds for the transaction.
5. Review the final bet details carefully before selecting the confirmation button.
6. Keep the confirmation or transaction reference available if one is shown.

Once a wager has been accepted, it may not be cancelled, changed or withdrawn unless the relevant product rules or website terms specifically allow this. You should therefore review all details before confirming. A request to reverse a bet does not by itself cancel an accepted wager. Where a product has special rules about cancellations, voids, cash-outs, interrupted sessions or unfinished rounds, those rules will apply.

Available games, markets, stakes and betting options may change. The website may make a product unavailable, suspend a market, remove an option or restrict access for technical, legal, security, commercial or responsible gambling reasons. Information displayed on the website is intended to help you make an informed choice, but you remain responsible for checking the final details shown at the time of placing a wager.

You must not use automated systems, bots, software, scripts or other tools to interfere with the website or place bets unless the website has expressly authorised that use. You must not attempt to manipulate a game, exploit a vulnerability, bypass a security measure or interfere with another player’s account. Suspected abuse may result in an investigation and action under the Terms and Conditions.

Game outcomes and settlement

Casino games are settled according to the rules, paytable and outcome information displayed for the relevant game. In games that use random outcomes, the result is determined by the game system in accordance with its approved operating design. The outcome of a previous round does not change the odds or guarantee the result of a future round. A win is not guaranteed because a game has not recently produced a particular result.

Where a betting product relates to an event or market, settlement will be based on the official result or other settlement information specified in the applicable product rules. If an event is postponed, abandoned, interrupted, corrected or subject to an official review, the relevant market rules will determine how the wager is treated. You should read those rules before placing a bet because different products may use different settlement conditions.

Balances, returns and records

Accepted wagers, wins, losses, deposits, withdrawals and adjustments may appear in your account statement or transaction history. The information shown in your account is the primary record of activity available to you through the website. You should review it regularly and raise any apparent discrepancy promptly through the available support process, providing enough information for the transaction to be checked.

Displayed balances or returns may be subject to verification, correction or adjustment where a transaction was not properly authorised, where a technical or processing error occurred, where a game or market was incorrectly settled, or where the website terms allow action because of suspected fraud or misuse. If an amount is credited to your account in error, you must not knowingly use or withdraw it. The website may correct the balance and recover an amount credited by mistake.

If the website identifies an obvious error in displayed information, pricing, game data, settlement information or transaction processing, it may take reasonable steps to correct the error. Depending on the circumstances and applicable rules, this may include voiding an affected wager, correcting a settlement or restoring the account to the position that would have applied without the error. The website will handle such matters under the Terms and Conditions and relevant product rules.

Technical interruptions can affect the display of a game, the recording of a wager, account balances or transaction status. Do not continue placing wagers if the website appears to be malfunctioning or if you are unsure whether a transaction has been accepted. Check your account history after the service becomes available again. A disconnection does not automatically mean that a wager has been cancelled or that a round has been voided.

Promotions and special conditions

If a bonus, promotion, free bet or other special offer is available, it will be governed by separate promotional terms. Those terms may set out eligibility, qualifying products, stake requirements, expiry conditions, contribution rules, withdrawal conditions and restrictions on use. Promotional conditions apply in addition to these Betting Rules. If there is an inconsistency, the specific promotion terms will apply to that promotion, subject to the website’s general Terms and Conditions.

Fair play, account checks and responsible gambling

Fair play is expected from every player. You must not engage in fraud, money laundering, collusion, identity misuse, chargeback abuse, manipulation of outcomes or any activity intended to obtain an unfair advantage. You must not use the website to support unlawful activity or allow another person to use your account for that purpose. The website may monitor activity and conduct checks to protect players, the service and the integrity of transactions.

Account and identity checks may be required before or after particular account actions. You may be asked to confirm your identity, age, location, payment method or source of funds. Information supplied for verification must be genuine, legible and current. Delays or restrictions may apply while a check is being completed. You should not create a new account to avoid a verification request, account restriction or responsible gambling measure.

Gambling should be treated as entertainment, not as a way to make money or recover financial losses. Set a budget before you play and use only money that you can afford to lose. Never chase losses, borrow money to gamble or continue playing because you feel pressure to win back what has already been spent. Take regular breaks and avoid gambling when you are distressed, tired, affected by alcohol or affected by medication or other substances.

Safer gambling steps

• Set personal spending and time limits before starting a session.
• Keep gambling separate from essential household spending and financial commitments.
• Use available deposit, wager, loss or session controls where they are offered.
• Consider a break or account closure if gambling is no longer enjoyable or manageable.
• Do not gamble on behalf of another person or encourage someone who should not gamble to participate.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

You can review the Responsible Gambling information on the website for guidance about available controls, breaks, self-exclusion and account support. If you believe you may be losing control, stop gambling and use the relevant account restriction options as soon as possible. Account limits and restrictions may take effect according to the process described on the website, so you should not place further bets while waiting for a request to be processed.

These rules may be updated when the website, its products or applicable requirements change. The current version published on the website applies to future use and future wagers from the date it takes effect. Nothing in these Betting Rules limits any rights or protections that cannot lawfully be excluded. If you do not understand a rule or condition, do not place a wager until you have reviewed the relevant information and are satisfied that you understand it.