Privacy Policy

About this Privacy Policy

Bao Casino respects the privacy of players and aims to handle personal information responsibly. This policy applies to information collected through the website, player accounts, gaming services, customer support interactions and related online services. It is intended for players in Australia and should be read together with any other notices shown when information is collected.

Personal information means information that identifies you, or that can reasonably be connected with you. The information handled will depend on how you use the website, whether you open an account, the services you use and the choices you make. Some information may be required to provide gambling services, meet verification requirements, prevent misuse and comply with applicable obligations.

If you choose not to provide information that is necessary for an account or a particular service, Bao Casino may not be able to open or maintain your account, process a transaction, complete verification or respond fully to a request. Where practical, you will be told why information is needed at the time it is collected.

Information that may be collected

An online casino site typically handles several categories of information. The information collected may come directly from you, be created when you use the website, or be received from service providers that help with verification, payments, security or customer support.

• Account details, such as your name, date of birth, username, password, contact details and account preferences.
• Identity and verification information, including copies or details from identity documents, information used to confirm age and identity, and information needed for customer due diligence.
• Payment and transaction records, such as deposits, withdrawals, wager-related records, payment method details, transaction references and information needed to investigate or reconcile a payment.
• Communications and support information, including messages, enquiries, feedback, complaints and records of interactions with customer support.
• Device and technical information, such as an IP address, browser type, operating system, device identifiers, language, approximate location, access times and website activity.
• Cookie and similar technology data, including information about pages visited, session activity, preferences and interactions with online content.
• Information relating to safety, responsible gambling and account protection where it is relevant to operating the account, responding to a request or meeting an obligation.

You should only provide information that is accurate and belongs to you. If information changes, keeping your account details up to date can help with account access, verification, payments and support. Information provided about another person should only be supplied where you are authorised to do so.

How information is used and shared

Information may be used for purposes connected with providing and administering online gambling services. This can include creating and managing your account, confirming your identity and age, processing deposits and withdrawals, keeping records of transactions, providing customer support and communicating with you about your account.

• To operate, maintain and improve the website and player experience.
• To complete identity, age, security, anti-fraud and anti-money-laundering checks where required.
• To detect and investigate suspicious, unlawful, fraudulent or otherwise harmful activity.
• To process payments, verify transactions and resolve payment or account issues.
• To send service messages, account notices and other communications needed to provide the requested services.
• To send marketing communications where permitted and where you have provided the required consent or otherwise allowed such communications.
• To meet legal, regulatory, record-keeping and responsible gambling obligations.
• To manage complaints, disputes, audits, technical issues and the security of the website and its systems.

Information may be shared with carefully selected service providers that support website hosting, technology, payment processing, identity verification, fraud prevention, customer support, communications, security and professional services. These providers should receive only information relevant to their work and may be required to protect it and use it only for authorised purposes.

Information may also be disclosed where this is necessary to comply with a legal obligation, respond to a lawful request, protect players or the public, enforce applicable terms, investigate suspected wrongdoing, or protect the rights, property and security of Bao Casino and its users. Information may be combined with information from these sources where this is reasonably necessary for the purposes described in this policy.

Cookies, security and retention

Cookies and similar technologies

Bao Casino may use cookies and similar technologies to keep the website working, remember settings, support account sessions, understand how the website is used, improve performance and help protect accounts. Some cookies may be placed by service providers that support website functions or analytics. Cookies may also be used to help provide relevant communications where permitted.

You can manage or restrict cookies through your browser settings. Blocking or deleting cookies may affect account access, website features or the way some pages operate. Browser controls do not always remove every type of similar technology, so certain services may still require information to operate correctly.

Security and storage

Reasonable technical, administrative and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication, monitoring, secure transmission and procedures for handling security incidents. No website, online account or method of transmission can be guaranteed to be completely secure, so players should use a strong password, keep login details private and contact support if they suspect unauthorised activity.

Information may be stored or processed by service providers in Australia or other locations, depending on the systems used to operate the website. Appropriate steps may be taken to manage information when it is handled by service providers or across borders.

Information is kept for as long as it is reasonably needed for the purposes described in this policy. Some account, identity, payment and transaction records must be retained for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable obligations.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights may be subject to verification, reasonable conditions and exceptions where information must be retained or cannot be disclosed.

• Access: request information about the personal information held about you and, where appropriate, a copy of that information.
• Correction: ask for inaccurate, incomplete or outdated information to be corrected or updated.
• Deletion: request that personal information be deleted where it is no longer needed or where deletion is otherwise available. This may not be possible for records that must be kept for a period required by law or for legitimate security, dispute or account purposes.
• Marketing consent: withdraw your consent to marketing communications at any time. You may use an unsubscribe option in a marketing message where one is provided, or contact us directly. Withdrawing marketing consent will not usually affect service messages that are necessary for your account or transactions.

To exercise a data right, ask a privacy question, update information or raise a concern about how your information is handled, contact support@baocasino.click. Please explain your request clearly and include enough information for the relevant account or records to be identified. For security, reasonable steps may be taken to confirm your identity before information is provided or changes are made.

A request may be reviewed and answered within a reasonable period. If a request cannot be completed in full, you may be told why, subject to privacy, security and legal restrictions. You can also contact this address if you believe information is inaccurate, if you have concerns about a communication, or if you want clarification about the handling of your information.

This policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The current version published on the website will apply to information handled under the policy. Continuing to use the website after an update may indicate that you have read the revised information.